Additional Content Download
Citibank has embarked on a path to place customer needs at the heart of loan origination across both the back-end and frontlines – especially for the Sales and Distribution portfolio under Janine Copelin, Managing Director. She shared exclusive insight into how Citibank is re-designing the end to end process to deliver a seamless customer experience and return-on-investment at the same time.
Improving the end-to-end loan origination process can be a complex undertaking, especially when it comes to implementing new systems and addressing customer needs at the same time. In this exclusive case study, Martyn Norman, Head of Lending at Bank Australia, examines how the organisation is expanding online loan origination to meet both customer and business needs.
Peer-to-peer lending is widely regarded as the new disruptor to the traditional lending model employed by banks. We spoke to Sunil Aranha, CEO of Thincats, to get an ‘inside look’ at how a leading peer-to-peer lender operates, including objectives, strategy and key focus areas. Sunil also discusses his thoughts on the future direction of peer-to-peer lending, and what it impact it will have on the Australian lending market.
In this presentation, Lisa Claes, Executive Director for Customer Delivery at ING Direct, examines the key trends driving digital adoption, including consideration of non-traditional alternatives, reduced information asymmetry, and personalised services.
In this presentation, John Rolfe, GM for Retail at HomeStart Finance, gives an overview of the history of disruption in mortgage lending, covering disruptive market forces, disruptive legislation and now disruptive technology.
From streamlining and automating processes, to adopting customer-centric practices, organisations are on a journey to excel at speed-to-market proficiency and service delivery. At our recent event in Australia we spoke with seven loan origination specialists to find out how their organisations are taking loan origination to the next level, where the results are being realised and what key lessons they’ve taken on board.
Alternative lending models are transforming the banking sector, creating both competitive threats and evolutionary opportunities for financial institutions in Asia. But with an estimated 4,000 firms challenging banks in every product line, the level of disruption facing the financial industry has reached a tipping point. It’s time to adapt to survive. Download this infographic to learn how.
This Market Guide, carefully created by The Paypers, puts together the most recent and relevant information in payments & finance. The guide brings a fresh perspective about the industry, puts in focus the potential impact of the latest industry developments and opportunities, keeping the readers well informed and always a step ahead.
If you know you're joining us and want to convince your boss, download the convince you boss letter, enter your details and send it to your boss. Easy. See you in Singapore in July!