Philipp Kristian Diekhöner
Managing Director Southeast Asia
DD Die Denkfabrik
11:40 Panel discussion: How to remain competitive and keep your customers and clients happy through digital innovation?
- Engaging with customers beyond settlement - the balance between traditional and digital service delivery channels
- What are the best practices in embedding customer centric design methods into existing loan origination workflows?
- Forecasting the latest trends to respond to the fast changing demands and be at the forefront of innovation
- Analysing the core value proposition of the next generation lending services